1. This Privacy Policy (hereinafter referred to as the Policy) sets out the procedure for processing personal data of personal data subjects on the website, owned by Spider Group LLC (OGRN 1022301969634, TIN 2312080990), located at the address: 350062, Krasnodar, Novitskogo str., 2/4, office 1, email (hereinafter the Company).
    2. The Company sets as its most important goal and condition for the implementation of its activities the observance of the rights and freedoms of a person and a citizen in the processing of their personal data. This policy of the Company regarding the processing of personal data applies to all information that the Company may receive about the users of the site (hereinafter referred to as the Site).
    3. This Policy is developed in accordance with Federal Law No. 152-FZ of July 27, 2006 "On Personal Data" and by laws for the Russian Federation and the General Data Protection Regulation (GDPR) for the European Union. This Privacy Policy is governed by the law of the Russian Federation, and the General Data Protection Regulation (GDPR) for residents of the European Union.
    4. The processed personal data of the site users is the information necessary for the Company to consider and resolve the issues raised by the site user, concerning a specific user and a specific issue.
    1. The purpose of processing the personal data of the site users is to establish feedback in the event of a corresponding request by the site user; to provide the site user with access to the services, information and/or materials contained on the site.
    2. Depersonalized user data collected through Internet statistics services is used to collect information about user actions on the site, improve the quality of the site and its content.
    3. The Company processes the following data:
      1. Personal data of the subject (last name, first name, patronymic name, phone number, email address).
      2. Electronic data. The company receives information about HTTP headers, technical characteristics of devices (screen resolutions, operating systems and device types), the User's web browsers (type and version of the web browser), language, IP address, session ID, the User's web browser ID (client ID), the User ID (user ID) converted using the hash function, data about third-party sites (referrers) from which the user clicks, search queries with which the user goes to the Platform's Site.
      3. Information about the date and time of access to the site.
      4. Information about the User's activity during the use of the site.
      5. Information about the User's geolocation.
      6. Other personal (private) data necessary for the Company to consider and resolve the issues raised by the user of the site, concerning a specific user and a specific issue.

    The Company also uses cookies and JavaScript to collect personal information and link such personal information to the User's device and web browser (see Section 3 of this Policy).

    The Company does not collect data for the purpose of creating a" portrait " of the user to the extent that this may significantly affect the rights and freedoms of the user in accordance with applicable law.

    1. The Company acts as an administrator in relation to the personal data of the Site Users.
    2. The Company processes the personal data of the site user (phone number, full name, e-mail address) only if they are filled in and sent by the site user independently through special forms located on the site By filling out the relevant forms and submitting their personal data to the Company, the site user agrees to the processing of personal data by clicking the appropriate button.
    3. The Company processes provided personal information when required by applicable law only. The processing is necessary to ensure the legitimate interests of the Company, if such processing does not have a significant impact on the interests of the User, his fundamental rights and freedoms. Please note that when processing your personal information on this basis, the Company will always strive to maintain a balance between its legitimate interests and the protection of your privacy.
    4. The Company processes depersonalized data about the user of the site if this is allowed in the user's browser settings (the saving of cookies or / and the use of JavaScript technology is enabled).
    5. Cookies. A cookie is a file containing an identifier (most often a line of letters and numbers) that is sent by a web server to a web browser and stored by the browser. The ID is then sent back to the server each time the browser requests a page from the server. The use of cookies is a standard practice on the Internet. Although most web browsers automatically accept cookies, it is up to you to decide whether or not to accept them. You can configure your browser settings to prevent cookies from being accepted or to receive a notification every time a cookie is sent to you. You can prevent the use of cookies by selecting the appropriate settings in your web browser.
      1. The Site uses the following types of cookies:
        1. Technical cookies. These cookies are necessary for the operation of the Site and allow the Company to identify your hardware and software, including your browser type.
        2. Statistical / analytical files. They allow the Company to recognize users, count their number, and collect information, such as the operations you performed on the Site.
        3. Technical cookies. They collect information about how users interact with the Site, which allows the Company to identify errors and test new features to improve the performance of the Site.
        4. Functional cookies. They allow the Company to provide certain features to facilitate your use of the Site, for example, by storing your preferences (such as language and location).
        5. (Third-party) tracking files / advertising cookie. They collect information about users, traffic sources, pages visited and ads displayed to you, as well as the one that led you to the advertised page. They allow one to display ads that may be of interest to you, based on the analysis of Personal Information collected about you. They are also used for statistical and research purposes.
      2. The Company uses the information contained in cookies only for the above purposes, after which the collected data will be stored on your device for a period that may depend on the corresponding type of cookies, but not exceeding the period necessary to achieve their purpose, after which they will be automatically deleted from your system. Personal information collected through cookies placed on your device is transmitted to the Company. The use of Personal Information outside the Site for advertising purposes, if any, may be subject to separate user agreements available on third-party websites. The Company and / or third parties may also provide you with the opportunity to opt out of advertising personalization, which may be subject to the laws and regulations applicable to such products and offers. The first time you visit the Site, you will be asked for your consent to the use of cookies. If, after you have approved the use of cookies, you want to change your mind, you can do so by deleting the cookies stored in your browser (this can usually be done in the browser settings — please refer to the browser's user guide or the website of its developer). After that, the pop-up window asking for your consent may be displayed again, and you can make a different choice. If you opt out of the use of cookies, this may lead to some features of the Site being unavailable to you, and will affect your ability to use the Site. You can also change your browser settings to accept or reject by default all cookies or cookies from certain sites, including the Company Site. The Company may also use web beacons (pixel tags) to access cookies previously placed on your device for the following purposes:
        1. Determining your actions on the Site by accessing and using cookies stored on your device.
        2. Collection of statistical information related to the operation of the Site.
    6. Google Analytics and Yandex.Metrika services. The Site may use Google Analytics and Yandex. Metrika is web analytics services that use "cookies", text files placed on visitors ' computers that help website operators analyze how visitors use the site. The information generated by cookies about the use of the website by visitors is usually transmitted and stored on the servers of Google and Yandex. The User can read the Google Analytics privacy policy on the page The User can read the Yandex.Metrika Privacy policy on the page
    7. The user of the site does not have the right to transfer personal data of a third party to the Company without appropriate permissions. Before disclosing personal information to a third party, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this Policy.
    8. The security of personal data processed by the Company is ensured by implementing the legal, organizational and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.
    9. The Company ensures the safety of personal data and takes all possible measures to exclude access to personal data of unauthorized persons. The Company has the right to disclose the personal data of the site users to any of the Company's employees, consultants, agents of the Company, if it is necessary for the purposes set out in this Policy.
    10. The user's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the implementation of current legislation.
    11. The Company stores your personal data for no longer than the purposes of personal data processing require, if the period of personal data storage is not set. The processed personal data is subject to destruction upon achievement of the purposes of processing, in case of loss of the need to achieve these purposes, at the request of the owner of the personal data, as well as in other cases established by the current legislation.
    12. The Company stores the personal (private) data of the site users on servers located on the territory of the Russian Federation that meet the security requirements of the legislation of the Russian Federation. For users from the European Union and Switzerland: Russia is a jurisdiction outside the European Economic Area that has not been recognized by the European Commission as providing an adequate level of personal data protection. Therefore, the Company makes every effort to ensure that such transfers are carried out in accordance with the current EU data protection regulations.
    13. If you are located in a territory where your consent is required for the transfer of your personal information to another jurisdiction, then by using the Site, you give the Company your explicit and unambiguous consent to such transfer or storage, and/or processing of information in other specified jurisdictions, including Russia.
    14. In accordance with applicable law, you may, at any time:
      1. Withdraw your consent to the processing of your personal data by sending a written notice to the Company at the address: 2/4 Novitskogo str., office 1, Krasnodar, 350062, Russia.The Company deletes your Personal Data without undue delay to the extent that the collection and processing of personal data is based on the withdrawal of consent.
      2. To use the right to object to the processing of your personal data, the Company considers your objection and, without undue delay, deletes your personal data processed for the purpose to which you object, unless there is another legal basis for the processing and storage of this data or the storage of this data is not required in accordance with applicable law.
    1. Data protection laws in the countries of the European Union and other territories grant certain rights to their citizens in relation to their personal data. While other jurisdictions may grant their citizens fewer rights, the Company creates tools designed to enforce the rights of its clients around the world.
    2. As a permanent resident of the European Union, you have the following rights with respect to your personal data:
      1. The right of access. You have the right to access your personal data that is stored by the Company, i.e. the right to request free of charge 1) information about whether your Personal Data is stored, 2) access and/or 3) duplicates of the stored Personal Data.
      2. The right to rectification. When processing your Personal Data, the Company will take appropriate measures to maintain the accuracy and relevance of your Personal Data for the purposes for which it is collected.
      3. The right to erasure. You have the right to request the deletion of your Personal Data.
      4. The right to restriction of processing. You have the right to request that data processing be restricted in any of these cases: 1) you deny the accuracy of personal data, the restriction occurs while verifying the accuracy of personal data; 2) the processing of personal data is illegal, however, you do not require the deletion of personal data, but restrict their use; 3) You have raised objections to the processing, until the legality of our arguments over your arguments is proved.
      5. Right to object. Where the processing of Personal Data is based solely on legitimate interests in accordance with Article 6 (1) (f) of the GDPR / this Privacy Policy, you may exercise your right to object. If you object, the Company will not process your Personal Data when there are no compelling and prevailing legal grounds for such processing, as described in Article 21 of the GDPR; in particular, when the data is necessary to establish, implement or protect legal claims.
      6. The right to data portability. You have the right to receive personal data that concerns you in a structured, widely used and machine-generated format, and the right to transfer this data to another administrator without the intervention of the Company if: 1) the processing is based on consent; 2) the processing is carried out in an automated manner. In exercising your right to data portability, you have the right to request the transfer of data by one administrator directly to the administrator of another service, if technically possible.
      7. You also have the right to file a complaint with the supervisory authority. If you believe that your personal data is being processed illegally, you have the right to file a complaint with the supervisory authority.
      8. The right to be informed in the event of a violation of the security of personal data. If there is a possibility that a particular case of violation of the security of personal data entails a high risk to the rights and freedoms of individuals, we are obliged to notify the data subject of these violations without any delay.
      9. The right to withdraw consent to the processing of personal data. If the processing of certain personal data is carried out on the basis of consent, you have the right to withdraw your consent to the processing of personal data at any time in writing by sending an objection to the processing of personal data to the email address
    1. The User can receive any clarifications on the issues of interest concerning the processing of his personal data, including sending a notice of termination of the use of personal data by sending a corresponding request to the Company at the address: 2/4 Novitskogo str., office 1, Krasnodar, 350062, Russia, or by email
    2. This document will reflect any changes to the Company's personal data processing policy. The policy is valid indefinitely until it is replaced with a new version.
    3. The current version of the Policy is freely available on the Internet at
    4. The Company has the right to make changes to this Privacy Policy without the consent of the Site User.